Tour Package Policies & Service Notes
Travelling to places is an investment in lifelong memories, and Kashmir Vendor Tour & Travels truly understands that. To maintain transparency and ensure you have the best experience, we strongly advise all our guests to read the following terms and conditions carefully.
General Notes
The maximum number of sightseeing spots per day is listed. However, some locations may be skipped due to weather, traffic, time limits, road closures, or unforeseen events.
Rates are subject to change during peak seasons (New Year, Holi, Diwali, Long Weekends, etc.).
Christmas & New Year Gala Dinner charges are applicable as per hotel policies.
In case of unavailability, similar category hotels will be provided.
Children below 5 years can stay free in their parents' room without an extra bed or meals. Infant meal/milk charges are payable at the hotel.
Standard hotel check-in time is 12:00 noon. Early check-in is subject to availability and additional charges.
Children (5-12 years) and adults (above 12 years) are chargeable as per policy.
Adventure activities are at your own cost and subject to weather conditions and government regulations.
Correct age information for children is mandatory. If found incorrect, appropriate charges will be recovered.
Room upgrades, early check-in/late check-out, fresh-up rooms, and heaters are chargeable as per hotel policy.
Hotels may charge extra for amenities such as spa, gym, disco, minibar, phone, etc.
AC will not operate in hill areas due to performance and safety regulations.
No refunds for missed or unused services (meals, sightseeing, transfers, permits, etc.).
Guests are responsible for any penalties/damages caused during the tour.
Additional charges may apply due to natural calamities, political unrest, government orders, etc.
Discounts and freebies are valid for a limited time. Regular rates apply post cut-off.
Package Notes
All packages are customizable unless mentioned as fixed departures.
All discussions should be in writing. Verbal communication is not valid.
The company reserves the right to make adjustments in the tour for smoother execution due to unavoidable circumstances.
Packages are not considered confirmed without advance payment.
DND (Date Not Decided) packages must confirm travel dates within 3 months of invoice date.
Special upgrades in hotel/room/vehicle may be offered at no extra cost, subject to availability.
Package Costing Notes
Any changes, upgrades, or add-ons may attract extra costs.
Accurate child age must be informed to avoid re-calculation.
Base category rooms will be provided unless specified.
Taxi usage is as per itinerary. Extra hours or detours are chargeable.
Any guest misconduct causing disruptions/damages will be chargeable.
Additional charges may arise due to political/natural conditions beyond company control.
Service Notes
Only services listed in the booking voucher will be provided.
Hotel check-in/check-out times follow hotel policies.
Meals are on fixed menu basis; buffet or room service.
Transfers must follow the scheduled time.
Certain services are subject to weather and seasonal conditions.
Complimentary services are non-refundable and non-exchangeable.
No-shows or unavailed services are non-refundable.
Some destinations may have limited infrastructure and older vehicles.
Delays or cancellations due to external factors (traffic, strikes, natural events) are not the company’s responsibility.
Additional services under such circumstances are chargeable.
Complaints must be raised within 7 days of tour completion.
Documents Note
Identity proof and payment receipt screenshots are required for booking confirmation.
Confirm the voucher within 24 hours of issuance. No changes will be entertained after.
Carry all relevant documents (ID proof, flight/train tickets, permits, etc.) during travel.
For adventure activities, indemnity bonds may be required. The company is not liable for any related issues.
Payment Policy
Kashmir Packages: 50% advance of total package; 50% on arrival.
Other States/High-End Hotels: 75% advance; 25% on arrival.
4/5 Star, International, Andaman, Flights/Trains: 100% advance required.
Cancellation & Refund Policy
All cancellations must be communicated in writing.
Token Amount: Non-refundable but reusable within 365 days via credit note.
31+ Days Before Travel: No cancellation charges (token amount reusable).
15-30 Days Before Travel: 50% cancellation charges of total package.
Less than 15 Days or No-Show: 100% cancellation charges.
No refunds for unused/missed services.
TCS & GST: Non-refundable; can be claimed at ITR filing.